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Apollo 13 Simulation
The 'Apollo 13 an ITSM case experience™' simulation game is an intense, one-day programme where ITIL® concepts and processes are experienced in a simulated environment.
In this programme, real life situations taken from the Apollo 13 mission form the basis of your team effort. Each participant adopts a role from the mission control centre in Houston.
James A. Lovell, Jr.:
'This is the crew of Apollo 13 wishing everybody there a nice evening, and we're just about ready to close out our inspection of Aquarius and get back for a pleasant evening in Odyssey’
Nine minutes later on board Apollo 13 one of the crew members reports hearing a loud 'bang'. The bang is the explosion of the liquid oxygen tank #2 in the Service Module. The tank provides vital oxygen used by the fuel cells that are Apollo's primary power source. The backup battery-powered electricity supply in the Command and Service Module only has a lifetime of 10 hours. You are 87 hours from home!
The spacecraft is slowly dying. You have a serious problem, unless you and the ground crew start working as a team. Time is running out. Fast. Your mission: bring the crippled spacecraft and its crew safely home.
By doing so, you and your colleagues will learn and experience all the benefits of best practice processes.
What is the simulation game about? You will work in a team consisting of 12 to 15 mission control centre members. This team will journey through the four phases of the mission.
In each round, the programme is structured into 4 categories:
- Design
- Action
- Reflection
- Reporting.
Throughout the day various ITIL® processes are necessary to enable ground staff and crew to resolve problems and make timely changes to the spacecraft configuration and its trajectory.
NASA Service Level Agreements
Teams will receive Balanced Scorecards (BSCs) representing their Service Level Agreements (SLAs) with NASA. At the end of each phase, teams will report on their compliance with the service levels required. Prior to each phase, elements of the ITIL® theory are explained in relation to the processes that will be encountered in that specific round. The actual Apollo 13 mission will be reviewed and related to the ITIL® processes at the end of each phase, showing how mission success was accomplished in the end by using these processes.
Who is the game designed for?
- ICT employees, ICT managers, process managers, team managers, and others who want to improve their working processes
- Employees requiring (more) ITIL® knowledge or experience
- Employees who have followed the ITIL® Foundation course and want to experience the ITIL® processes in practice.
Goals of the Simulation game:
- By investigating the Apollo 13 case, you will have learned how ITIL® processes can be used in other environments.
- You will understand the interdependency of processes and the processes' impact on business continuity.
- You will have a better understanding of working processes. You will have learned how good designs can improve the performance of the service department.
- You will learn how to co-operate and how to improve working processes by designing and implementing as a team.
- You will have gained insight into possible improvements in your own working environment.
Offered in association with Quintica
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